This page last updated 22-Jan-13

Support

In a hurry? Link directly to the MicroSabio Support Center to find answers and ask questions. Continue reading, below, for support information and options.

Technical support for A-Shell is provided according to two plans: you may purchase blocks of hours to be used as needed, or you may purchase an annual software maintenance contract, which includes "a reasonable amount of" technical support. The purchase of A-Shell entitles the buyer to three months of no-charge support (again, "a reasonable amount").

A service called the Prepaid Support Event is available for one-shot tech support situations.

Have an A-Shell question or problem? Here are your options, which you should try in sequence until you get your answer. Please do not contact MicroSabio by telephone or email until you have exhausted these sources of information.

• Check out the Error Messages section of the Operations documentation.  It has a fairly extensive listing with descriptions of common A-Shell error messages.  
• Use the MicroSabio Support Center to search for answers to your questions/problems, and to pose questions when necessary. See "Tips," below, for good-question pointers.  
• If you've tried these resources and still can't resolve your problem, email your question or problem to MicroSabio at the address on our Contact page.